Frequently Asked Questions

Here are answers to the most frequently asked questions about the Postbillpay service.

Bills

How do I make a Postbillpay payment?
Making a payment is simple. There is no need to register - just visit www.postbillpay.com.au and follow the step-by-step instructions. All you need is the Billpay code and reference number from your bill, your credit card, debit card or PayPal account details, and the amount you wish to pay. Upon confirmation, the payment will be processed immediately.

Can I pay all my bills with Postbillpay?
Billers who accept Postbillpay payments will have the Postbillpay logo displayed on their bill.

Can I pay several bills from one biller in one payment, rather than paying each bill individually?
No. Each bill will need to be paid individually as each bill will have a different reference number.

What is a Billpay code?
A Billpay code is a 4-digit number that is used to identify the bill or biller you are paying.

What is a reference number?
A reference number is a unique number assigned to each customer by the biller, which allows them to identify that your bill has been paid.

Where do I find the Billpay code and reference number?
You will find the Billpay code and reference number next to the Postbillpay logo on your bill. On most bills, the Billpay code and reference number is displayed as follows:

Payments

How are Postbillpay payments processed?
Once you have confirmed payment details, funds are transferred electronically to the biller and credited to your billing account overnight where the payment is made before 5:00pm Australian Eastern Time (AET) on a business day. Payments made after 5:00pm will be processed on the following business day.

When should I make a Postbillpay payment so that it arrives before its due date?
You must submit your payment by 5:00pm Australian Eastern Time (AET) on or before the due date. For example, if your payment is due on 2 June, you must submit your payment before 5:00pm AET on 2 June for your payment to be delivered to the biller on this date.

Can I stop a payment that has already been made?
Postbillpay cannot stop a payment once it has been confirmed. Please contact your biller if you have made a payment in error.

When will my account be debited for my payment?
Your credit card, debit card or PayPal account will be debited immediately after you confirm the payment.

How can I prove that I made a Postbillpay payment?
There are two ways to provide proof of payment. Your credit card, debit card or PayPal statement will reflect debits from your account, indicating a payment was made to the particular biller. You will also receive a Postbillpay receipt number which will allow us to find details of your payment.

Can I make a Postbillpay payment on behalf of someone else?
Yes. You can make payments for someone else; for example, a family member who is travelling and does not have access to the internet. Simply enter the Billpay code and reference number from their bill and your own credit card, debit card or PayPal details as if you were paying your own bill.

Can I use Postbillpay while travelling outside Australia?
Yes. You can use Postbillpay anywhere, as long as you can connect to the Postbillpay website. At this time, the Postbillpay payments are only accepted by Australian billers and payments must be made in Australian dollars.

Will I receive a payment confirmation?
Yes. You will receive a receipt number once your payment has been processed.

How do I print a copy of my payment confirmation?
Just click the ‘Print receipt’ button on the page advising you of your receipt number.

Can I change the details of a payment after I have confirmed it?
Once the payment details have been confirmed the card details and amount will be automatically verified and processed. Unless the payment is declined by your financial institution, there is no opportunity to change the payment details.

Can I schedule a payment to be made in the future?
No. You cannot forward-date a payment or schedule recurrent payments using Postbillpay. Bills will be paid immediately following payment confirmation.

Is there a payment limit on Postbillpay?
Yes. Postbillpay sets a $10,000 limit for credit card, debit card and PayPal payments. Individual billers can also set their own minimum and maximum payment amounts.

Payment methods

What accounts can I make Postbillpay payments from?
You can use Visa or MasterCard credit cards, Visa or MasterCard debit cards, Diners Club and American Express charge cards or PayPal to pay bills with Postbillpay¹. Some billers do not accept all payment types.

Can I make payments through this service using a Debit MasterCard or Visa Debit card?
Yes. You can use a Debit MasterCard or Visa Debit card to make Postbillpay payments.

Can I access my account balance from the Postbillpay website?
No. Postbillpay does not have access to your account information.

What will payments I make using Postbillpay look like on my card or PayPal statement?
Postbillpay payments made with a credit or debit card will be shown as an abbreviation of the biller name and a reference to Australia Post.

Postbillpay payments made with a PayPal account will be shown as an abbreviation of the biller name and a reference to Australia Post and PayPal.

Is there a charge for making payment with Postbillpay?
Australia Post does not charge you when you use Postbillpay to pay bills, however your financial institution may charge you for electronic transactions, and some billers may charge you a processing fee for payments made via Postbillpay. If an extra charge is added at the time you make a payment, this will be shown clearly on the Postbillpay payment confirmation page before you confirm your payment.

Security and Privacy

How does Postbillpay protect my payment details from being obtained by someone over the internet?
The Postbillpay website is secured using Secure Sockets Layer (SSL) encryption. This ensures that your account numbers and payment details are encrypted before they are sent to your biller.

Will my personal information be shared with any other companies?
Postbillpay collects the minimum details necessary to allow us to process your payment. Our policy is not to share information collected, including payment details, with third parties at any time except when necessary to deliver the service or in response to a legal or court order.

What is Postbillpay's commitment to privacy?
For information on privacy, please read Australia Post's Privacy policy.

Contact Us

For more information contact the following:

¹ PayPal is only available as a payment method to customers using the Postbillpay website.